Privacy Policy
Privacy notice
This privacy policy explains how we use any personal information we collect about you when you contact us by phone, email, letter, attend any of our events.
We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices.
Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with UK data protection law which includes but may not be limited to the Data Protection Act 2018, the UK General Data Protection Regulations (UK GDPR) and the Privacy and Electronic Communications Regulation (PECR)
This notice provides information concerning the processing activities for Rape Crisis South London charity registration number 1085104 and company number 4113588 (“us”, “we” and “the organisation”).
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
What information do we collect about you?
We collect information about you when you:
Provide us with information so we provide information, support, products or services to you
Sign up for email updates
Contact us
Place orders for free or paid products or services, including events
Donate money to the organisation
Apply to be a volunteer or member of staff
Complete surveys or provide feedback.
This information may include:
Name, role and organisation
Contact details including email address
Bank or payment details if you are making a donation or other payment to us
Demographic information such as postcode and interests.
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Our payment processor, Stripe, will also collect payment information from you. You can read their privacy policy at Privacy Policy.
As you go through checkout, this site may auto complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. We collect material that you proactively post or contribute to our sites including social media and any correspondence you have with us.
We also collect information on your website usage through cookies, if your browser accepts them. Some of our websites feature tracking software – this means that if you have filled an online form or have previously clicked a link in one of our emails, we may link your website usage information (such as pages visited, IP address, browser and device used) to other information we hold about you, such as your name and organisation.
When you contact us by email, letter or on the phone, we may also record this information on our customer relationship management system to help us process your request efficiently.
How do we use your information?
We use information collected from your website visits to personalise your future visits and to improve the experience we provide to our online users. For example, information like the browser and device you are using helps us to maintain usable and accessible websites for all our audiences.
We also use your information to help us develop products and services that you need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.
If you visit our offices, we may capture your images on our CCTV systems.
Site analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Where do we store your information?
Online forms
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [] for storage and [with Zapier for data porting]. The contract we have with this provider ensures their practices comply with UK data protection law and we regularly delete data from this system. We are required to ensure that such data is appropriately protected. This means that we must undertake a UK Transfer Risk Assessment (TRA) and ensure important safeguards are in place. Such safeguards may include the UK International Data Transfer Agreement (IDTA) or the UK Addendum.
In the longer term your data is stored in our customer relationship management system, which is hosted outside of the UK on a secure server in the EU.
Security and encryption
We take great care to ensure that our websites operate at the highest security levels and that our suppliers are committed to best practice in digital security. All personal information and financial data is encrypted in transmission. However, the security of data transmission via the internet can never be 100% guaranteed, and data transmission is at your own risk.
Cookies
What are cookies and how do we use them?
The use of cookies is common practice on modern websites. A cookie is a small text file which is placed on your computer’s hard drive by a website. When you visit our website, your browser checks to see if it has any cookies for it and sends the information contained in those cookies back to the site in order to tailor and improve your experience.
This website uses cookies and similar technologies. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
We also use third-party cookies to track how our website is used, as well as to carry out our advertising and marketing activities.
Third-party cookies
When you visit our website, we allow a number of third parties including Google, Facebook and LinkedIn to set cookies on your device to help us better understand who our users are and how they use our website. This information enables us to:
measure our sites' effectiveness
improve our content and user experience
make our websites more useful and relevant to your interests
promote our services and resources more usefully online
make adverts you see online more relevant to you
limit the number of times you see our promotional advertising.
For example, we use Google Analytics cookies to collect anonymous usage and visitor behaviour information – this includes:
IP address
operating system
browser type
pages visited
links you click on
services you purchase.
Google Advertising cookies help us understand the demographics and interests of our users so we can better meet their needs.
To find out more about how the third parties referred to above use cookies and how to opt out of them, please review their privacy policies. You can also follow the links below:
Email cookies
Our emails and website contain cookies to tell us whether emails are opened and verify any clicks through to links within an email. We use this information to help us understand how an email campaign has performed, what types of emails and content our users find interesting, and what actions our users took, so we can improve our email campaigns in the future and make our emails more relevant to you.
Can I refuse cookies?
Yes, you can. We use the CookieHub cookie consent management system to manage cookies on our main ncvo.org.uk site. When you first access the site you can set your preferences. If you refuse cookies, you will still be able to access the site.
You can use your browser settings to disable cookies. Different browsers offer different levels of control – for example you may be able to accept certain cookies and reject others, such as third party cookies.
If you refuse cookies please be aware our website may not work smoothly for you and there will be certain parts that won’t function correctly.
You can delete the cookies stored on your computer at any time.
More information
For further information about cookies, including how to manage your cookie settings, you can visit www.aboutcookies.org or www.allaboutcookies.org.
For a full list of the cookies we use and what they do, please email info@rapecrisissouthlondon.org.
Email marketing
If you have purchased a product or service from Rape Crisis South London or have opted-in to hear about our products and services, we will send you information which may be of interest to you.
You have a right to stop us from contacting you for marketing purposes at any time. You can do this in several different ways:
All our marketing emails contain unsubscribe links
Contact us at any time to request a change to your marketing preferences.
The lawful basis for processing your personal data
We are required to identify a lawful basis with which to process your personal data. For marketing it may be your consent. Sometimes we may have a legal obligation to process personal data. On other occasions we may process the data in the legitimate interest of the organisation. We may undertake a balancing test to ensure this is appropriate. You may object to such processing.
How long do we keep your information?
We do not keep your information for longer than necessary. We keep financial information for up to seven years due to legal and contractual requirements, and we delete all other personal information from our customer relationship management system if we have had no contact with you for three years.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can:
email info@rapecrisissouthlondon.org
write to Rape Crisis South London, PO Box 383, Croydon, CR9 2AW
We will not charge you for this service unless the request is ‘manifestly unfounded or excessive or repetitive’.
Keeping your information up to date
We want to make sure that any personal information we hold about you is accurate and up to date. You can:
Manage your personal information online through your user profile
Contact us to correct or remove information you think is inaccurate.
Sharing your information with other organisations
Rape Crisis South London will not sell your information to any third party. We may share your information with third parties where we have legal duty to do so or to provide you with a service you have asked for.
We signpost to other organisations on our website using hyperlinks. The signposted organisations may use tracking in these hyperlinks to monitor engagement from our website to theirs.
If Rape Crisis South London is acquired by a third party, personal data held by Rape Crisis South London will be one of the transferred assets. We would contact you to notify you of this situation.
Other websites
Our websites contain links to other websites not run by Rape Crisis South London. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on xxxxx.
Your rights
Data protection regulations give you clear rights over how your data is used by us. You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on individual rights.
You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on its website.
Your right to complain
If you are concerned about the way NCVO are processing your personal data, you have the right to complain. You may do this by contacting us using the following details:
email info@rapecrisissouthlondon.org
write to Rape Crisis South London, PO Box 383, Croydon, CR9 2AW
Or you may complain to the regulator of information rights in the UK the Information Commissioner’s Office (ICO). You can find more details on their website.
Who we are and how to contact us
Rape Crisis South London is registered in England as a charitable company limited by guarantee. Find out more about Rape Crisis South London.
If you have any questions about our privacy policy or information we hold about you, you can:
email info@rapecrisissouthlondon.org
write to Rape Crisis South London, PO Box 383, Croydon, CR9 2AW